Resolved -
Valimail has determined that this issue has now been resolved.
Mar 26, 10:17 PDT
Update -
Valimail is still monitoring the issue and receiving information from our third-party MFA provider.
Mar 26, 09:10 PDT
Monitoring -
We continue observing an improvement in SMS outgoing traffic. Our engineers are still monitoring the issue. We will provide another update in 2 hours or as soon as more information is available
Mar 26, 06:52 PDT
Identified -
3rd party MFA provider has identified the issue and implemented corrective actions. Valimail is reviewing and testing to ensure things are working as intended.
Mar 26, 06:38 PDT
Investigating -
We're currently investigating an outage impacting the SMS service provider used for Multi-Factor Authentication (MFA) in Valimail's products. Users may experience delays or failures in receiving SMS codes for MFA until the issue is resolved. The service provider is working diligently to resolve the issue and is providing updates every 30 minutes. Once the issue is resolved, we will update our status page accordingly.
Mar 26, 06:22 PDT