Valimail Status - Authentication Infrastructure

Authentication Infrastructure - Degraded Performance

Incident Report for Valimail

Resolved

This incident has been resolved.

Posted May 23, 2023 - 15:49 PDT

Monitoring

We are currently investigating the degraded performance of our authentication infrastructure that occurred between 18:40-18:57 UTC. During this timeframe, some customers may have experienced longer DNS query response times or timeouts.

Valimail continues to observe restored services following an earlier incident; performance has now stabilized. Valimail engineers continue to monitor for further disruption. We apologize for any inconvenience this may have caused and appreciate your patience.

We will endeavor to keep you updated as frequently as possible, however, you can also subscribe to our Status Page (status.valimail.com) for further information regarding this service impact.

Posted May 23, 2023 - 12:41 PDT

This incident affected: Valimail Enforce® (Authentication Infrastructure).